FAQ

Save time! Here's some Frequently Asked Questions to help you find the answer you're looking for.

GENERAL QUESTIONS

WHAT PAYMENT TYPES DO YOU ACCEPT?

Our secure payment system accepts all major credit cards, PayFlex, Google Pay and Apple Pay.
CAN I CANCEL OR CHANGE MY ORDER?

Our orders are processed and shipped fast. As a result, we are unable to cancel or change your order once it has been allocated. However, you are welcome to return your order/items for a refund once you receive it.
IS RIP CURL FOOTWEAR IN SOUTH AFRICA UK OR USA SIZES?

Our footwear is in US sizes.
WHERE CAN I FIND ASSISTANCE WITH MY SEARCH GPS WATCH?

For assistance with your SearchGPS, SearchGPS 2 and SearchGPS3 watch, please head over to our dedicated Rip Curl SearchGPS portal.

SearchGPS Watch instructions and Support portal

Returns, Refunds and Repairs FAQ's

WHAT PAYMENT TYPES DO YOU ACCEPT?

Our secure payment system accepts all major credit cards, PayFlex, Google Pay and Apple Pay.
WHAT IS YOUR RETURNS POLICY?

We are committed to customer satisfaction. If you are not satisfied with your Rip Curl online purchase simply return it to us within 30 days following our easy returns process and we will issue you a refund or exchange for the product.

Need to return an online purchase? Click here
WHERE CAN I FIND PRODUCT WARRANTY & CARE INFORMATION?

Many of our products come with care instructions so be sure to check the tags or booklets that come with your item. Further information can be found in the Help / Warranty & Care section of the website.
HOW DO I RETURN MY ITEMS BACK TO RIP CURL?

To return any items for refund please follow our easy returns process.

Full return instructions.
CAN I RETURN SWIMWEAR FOR EXCHANGE OR REFUND AFTER PURCHASING IT FROM THE ONLINE STORE?

Yes we can accept an exchange (instore only) or refund for swimwear on the condition that the item is deemed unworn by Rip Curl customer service, the swing tag remains attached and the hygiene sticker is in place.
DO I PAY THE POSTAGE COSTS WHEN RETURNING SOMETHING TO RIP CURL?

Currently we are offering easy returns, meaning that the process is simplified and free when returning any product purchased online meeting the requirements. All you need is your online order number. This does not include warranty claims or repair items, the postage costs of these must be paid by the customer.

For online orders, a R90 restocking fee will be deducted from you refund when returning items by post due to change of mind.
HOW DO I SEND A WATCH BACK FOR REPAIR?

To have your watch assessed, or battery/band replaced by our technicians, please follow the steps below.

  • Please send it to Rip Curl Service Centre, 232 Mathews Meyiwa Rd, Greyville, Berea, 4001
  • Include all of your contact details especially an email address
  • A brief description about the issue
  • Any previous job numbers if you have returned a watch before
  • A copy of the proof of purchase (if it is a warranty claim)
  • Package it so it will not get damaged in the post

The technicians will send you an email with their findings and whether it is covered by warranty or not, at this point you can decide whether or not to go ahead with the work.
CAN I RETURN PRODUCT FROM MY ONLINE ORDER IN STORE?

Currently online orders can't be returned in-store. Please follow the steps on our returns & refund policy

Delivery & Shipping FAQ's

HOW LONG WILL MY DELIVERY TAKE?

Items will be dispatched from 232 Mathews Meyiwa Rd, Greyville, Berea, 4001 via a fully traceable and secure service through Bob Go. Orders are dispatched from our warehouse within 24-48 Hours