Returns
Customer satisfaction is our priority. We will accept the return of any products provided you follow the procedure set out in our Returns Policy. Returns (other than for identified faults) must be in as-new condition with tags attached and not damaged, marked or used.
Warranties
Other than as specifically identified in an applicable warranty card in relation to any particular products, we make no express warranties or representations as to any product. To the maximum extent possible at law, our liability under any implied warranties is limited to repair or replacement of products sold (at our option), or if this cannot be effected, a refund of the purchase price.
You have a period of 7 days to return the item/items purchased from the online store.
Conditions:
The item/items must have been purchased on the Rip Curl online store
If you are unhappy with the item/items, you have a period of 7 days from the date of receipt to exercise the right of return. For a successful return, the product must be in perfect condition and in its original packaging, complete with all swing tags, hygiene stickers, instruction manuals and accessories.
What to do?
Contact myorder@ripcurlsa.co.za
You must provide your order number, and your personal contact information and specify the item/items you wish to return.
Please specify in the email which item/items you are returning. Send the package to our returns address using a courier of your choice. Please note that you will have to cover the cost of shipping.
Returns address:
Rip Curl
232 Mathews Meyiwa Road
Morningside
Durban
4001
What happens now?
Upon receipt of the item/items in our warehouse and after checking the condition of the product, we will proceed to refund the amount charged to your credit card for the items returned (2-3 days depending on the bank). We reserve the right to accept or reject the return of products that do not meet these requirements or that we believe are not acceptable for return.
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